This award is given by our workforce of experts to products that we expect show especially top quality concerning fulfilling The existing needs of your B2B and SaaS markets and aid providers with reliable and efficient alternatives. As a totally ITIL-compliant support desk and asset administration program, Samanage delivers a whole array of IT integrated remedies, both of those for big enterprises and little, medium firms.

“Deploying an worker support administration way of thinking, coupled with an company-wide assistance desk System that supports it – like Samanage -- will help raise personnel productivity and better link employees to their buyers. We have been enthusiastic about the chance to carry our solutions along with the attain and strength of SolarWinds to help IT corporations in providers of all sizes to obtain better organization results.”

The agent can see all ongoing, pending, and resolved incidents in the most crucial see. It could be fully configured to right away display details that issues: due dates, sender, receiver… so there’s no need to click Every single incident when prioritizing.

“With reporting, measurability, and insights from Samanage, It can be armed with the information to showcase the real value of IT to organizational leaders.”

We examined dozens of reviews from actual buyers of Samanage and located out 3 reliable favourable issues consumers like about this service. One is its user-helpful UI. “Its person portal is intuitive and straightforward more than enough for end buyers,” stated Mike, a junior IT administrator from a company that uses Samanage on regular foundation.

This award is specified only to leading B2B solutions and displays the fact that Samanage gives the best achievable standard of support. It highlights the vendor’s extensive understanding of the market they’re marketing to plus the demands in their shoppers.

This delivers providers A lot agility to scale their assistance infrastructure as enterprise expands or contracts. The vendor gives a quotation depending on the amount of assistance agents and asset devices. Whether you may have five or five hundred agents, your pricing prepare is usually customized to match your IT operational scale.

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The agent’s title is immediately loaded in, while she or he assigns the title, short description, and receiver. The agent could also pick out the class or subcategory, the last currently being exceptional to Samanage as far as We all know.  

Our specialists have carried out an entire Samanage overview detailing its options, user responses, customer care, along with other critical areas. Working with our SmartScore procedure we gave Samanage a very fulfilling score of nine.

Probably as a result of meant demographics, Pretty much all critiques of this computer software platform originate from Personal computer experts who possibly at present do click here the job within an IT department or have in some unspecified time in the future during the recent previous. This is smart Given that finish-users wouldn't have much use for this kind of method. A handful of opinions also arrived from professionals who have been amazed Using the way that Samanage streamlined operations in their organizations. Ticket visibility was one of the most complimented facet of the program by these reviewers. Agents have the ability to see tickets quickly once they're posted to Samanage's board. Even though this won't seem to be a outstanding challenge, evidently Many of us ended up very impressed with it for the reason that their older ITSM platforms ended up A lot slower. A handful of reviews from agents stated they hadn't shed a ticket since switching to this System. Which may have something to perform Along with the act that it has a tendency to be much easier to produce customized code for it. A couple of IT experts who needed to produce code for their company's functions stated they felt the API was documented very properly. In addition they favored that the first OCS-NG agent was replaced by a personalized one particular crafted on Ruby. Individuals who have to take care of more than one variety of software platform for their location of business appreciated The reality that the more recent Ruby-centered agent can obtain information and facts from Home windows, OS X and GNU/Linux devices Similarly.

Furthermore, the CEO explained their Answer allows businesses cast off clunky platforms that aren't scalable. And in many cases as the procedure is upgraded, Gordon reported: “Samanage updates the application with tiny to no interruption of assistance, giving consumers With all the fastest time to benefit in addition to a new pathway to the future of IT.”

Get to out to our crew of professionals, and let's support you in analyzing regardless of whether Samanage is the best match for the Corporation's IT support administration necessities.

Yet another common trouble solved by the vendor is significant support Charge. Gordon stressed The reality that Samanage support crew is often available to help its clients.

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